PTAC / PTHP

PTAC & Through-Wall Unit Service in Memphis

Packaged terminal units (PTACs and PTHPs) are simple until you have a hundred of them. We repair, clean, and replace through-wall units for apartments, senior living, hotels, and offices, and help you plan for spare chassis.

Brick apartment building with through-wall air conditioning units below the windows

What is a PTAC?

A PTAC (packaged terminal air conditioner) is a self-contained heating and cooling unit installed through an exterior wall, usually under a window. PTACs typically heat with electric resistance heat. A PTHP is the heat pump version. You'll find them in hotels, senior and assisted living, dorms, older apartment buildings, and offices where each room has its own control.

PTAC services

  • Diagnosis and repair: fan motors, controls, heaters, and thermistors
  • Chassis swaps using your spare stock or new units
  • Coil cleaning, filter service, and drain clearing
  • Wall sleeve and outdoor grille inspection
  • Power cord, receptacle, and voltage checks (208/230V and 265V)
  • Replacement matched to the existing sleeve, or sleeve replacement
  • Seasonal maintenance across a whole building
  • Unit-by-unit condition list for capital planning

PTAC vs. split systems for apartments

PTACs are fast to replace (pull the chassis, slide in a spare), they keep one failure from affecting the whole unit's ductwork, and they need no indoor air handler closet. The trade-offs are noise, efficiency, and how they look. Split systems are quieter and handle humidity better but cost more to install. We cover this in detail in PTAC vs. split systems for apartments.

Keep turns moving with a spare-chassis plan

For buildings with many PTACs, the fastest repair is often a swap. We can help you decide how many spare chassis to keep on site and rotate repaired units back into stock. That keeps a failed unit from holding up a make-ready.

Frequently asked questions

Can you replace a PTAC without changing the wall sleeve?

Often, yes, if the new chassis is compatible with the existing sleeve and grille. Standard 42-inch sleeves are common, but not universal. We'll check before ordering.

Do you service PTACs at hotels and senior living facilities?

Yes. We service PTACs and PTHPs at hotels, senior and assisted living, apartments, and offices in the Memphis area.

Why does my PTAC leak water inside?

Usually because of a clogged drain, a unit that isn't sloped correctly toward the outside, or a damaged sleeve seal. We fix the cause, not just the puddle.

Is a PTAC or a PTHP better?

A PTHP (heat pump) usually costs less to run for heating in mild climates like Memphis, with electric backup heat. A PTAC with electric heat is simpler. We'll compare them for your building.

Need heating or cooling service?

Homeowners, property managers, and commercial clients: call or send a request and we’ll confirm your schedule.