Call now: (901) 000-0000
After-hours availability: [CONFIRM after-hours / 24-7 availability]
After-hours availability: [CONFIRM after-hours / 24-7 availability]
What counts as an HVAC emergency
- No cooling during extreme heat, especially with vulnerable occupants
- No heat during freezing weather, or a vacant unit at risk of frozen pipes
- Water from an air handler leaking into ceilings or onto floors
- Burning smells, smoke, or breakers that keep tripping on HVAC equipment
- Commercial spaces that can't operate: server rooms, restaurants, medical offices
Gas smell or a carbon monoxide alarm? Get everyone out first. Call 911 or your gas utility's emergency line from outside. Don't use HVAC equipment until it's been cleared.
What to do while you wait
- No AC: Turn the system off if you see ice on the lines. Close blinds, run fans, and move vulnerable people to a cooler room or location.
- Water leak: Turn the system off at the thermostat. Put a pan or towels down, and check whether the drain line is backing up.
- No heat: Check the thermostat batteries and settings, the filter, and the breaker. Don't reset a breaker that trips over and over.
- Tell us the property address, unit numbers, and any access instructions when you call.
Emergency response for property managers
When a heat wave or freeze hits a community, we triage with your team so medically vulnerable residents and units at risk of damage go first. You'll get status updates throughout. Setting up a PM contract before peak season is the best way to cut down how many of these calls you get.